Privacy & Policy

WHAT INFORMATION WE COLLECT

We collect the following categories of information when you visit our website, complete our booking form, or receive telehealth services from us:

Personal Identifying Information:

Full name, date of birth, and gender

Email address and mobile/home phone number

Physical mailing and billing address

Insurance information and payment details

Protected Health Information (PHI):

Medical history, symptoms, diagnoses, and treatment records

Prescription and medication information

Lab results and clinical documentation

Website & Technical Information:

IP address, browser type, and device type

Pages visited, time on site, and referral source

Cookies and similar tracking technologies (see Section 3)

We collect this information when you submit our online booking form at judithfoyabo.com, contact us by phone or email, or engage with our telehealth services.

SMS MESSAGING & OPT-IN POLICY

Ultra Healthcare Nursing Solutions sends SMS text messages only to patients who have explicitly opted in to receive them.

How We Collect Your SMS Consent:
When you complete our online booking form at judithfoyabo.com, you provide your mobile phone number and check a consent checkbox confirming you agree to receive SMS messages from Ultra Healthcare Nursing Solutions. No SMS messages will be sent without this explicit opt-in action.

Types of Messages We Send:

Appointment confirmation messages

Appointment reminder messages

Rescheduling and cancellation notifications

Post-visit follow-up care messages

Preventive health tips and wellness education relevant to your care plan

Message Frequency: Message frequency varies based on your appointment activity and individual care plan.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out: Reply STOP at any time to immediately unsubscribe. You will receive one final confirmation message confirming your opt-out and no further messages will be sent thereafter.

How to Get Help: Reply HELP at any time or call us directly at (951) 850-6565.

COOKIES & TRACKING TECHNOLOGIES

Our website at judithfoyabo.com uses cookies and similar tracking technologies to improve your experience and help us understand how visitors use our site.

Types of Cookies We Use:

Essential Cookies — Required for our website and booking forms to function correctly. These cannot be disabled.

Analytics Cookies — Help us understand which pages are visited and how patients find our practice (e.g. Google Analytics). Data collected is aggregated and anonymous.

Functional Cookies — Remember your preferences to improve your experience on return visits.

Your Cookie Choices: You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our booking form and other website features. We do not currently respond to browser "Do Not Track" signals.

DATA SECURITY PRACTICES

We are committed to protecting your personal and health information and implement the following safeguards:

All data transmitted through our website and telehealth platform is encrypted using SSL/TLS (Secure Socket Layer) technology

Electronic health records and patient data are stored on HIPAA-compliant, password-protected systems with role-based access controls

Access to your protected health information is restricted exclusively to authorized staff and providers directly involved in your care

We conduct regular internal reviews of our data collection, storage, and processing procedures

In the event of a data breach affecting your protected health information, we will notify you promptly as required by HIPAA and applicable California state law

While we implement industry-standard security measures, no method of electronic storage or transmission is 100% guaranteed to be secure. If you have concerns about the security of your information, please contact us at (951) 850-6565.

NO SHARING OF SMS OPT-IN INFORMATION ⚠️ CRITICAL

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

This is an absolute policy. SMS opt-in data is used solely and exclusively to send text messages directly from Ultra Healthcare Nursing Solutions to you. No third party will ever receive access to your mobile number or your SMS consent status for any marketing use.

This policy supersedes any general data sharing language elsewhere in this document with respect to SMS opt-in information specifically.

OUR LEGAL RESPONSIBILITIES (HIPAA NOTICE)

We are required by law to give you this notice. It describes how we may use and disclose your protected health information (PHI), your rights regarding that information, and our legal obligations. We shall maintain the privacy of your protected health information at all times.

We reserve the right to change this policy at any time. If changes are made, we will notify you immediately. Changes will apply to all current and past health information on file. You may request a copy of this notice at any time by contacting us at the address or phone number listed at the end of this policy.

HOW WE MAY USE OR DISCLOSE YOUR PROTECTED HEALTH INFORMATION

The following describes the categories in which we may use or disclose your protected health information. Not every specific use within each category is listed.

Treatment: We may use and disclose your PHI to provide you with healthcare treatment, including sharing information with other providers, therapists, medical staff, and office staff involved in your care. For example, a provider may need to consult another provider or contact a pharmacy for a prescription.

Payment: Your PHI may be used to obtain payment from your insurance company or another third party, including providing pre-authorization information for prescribed medications.

Health Care Operations: We may use or disclose your PHI to operate this medical practice, including staff training, quality improvement reviews, and contacting you by phone, email, or text for appointment reminders.

Business Associates: If we share your PHI with third-party business associates such as a billing service, a written agreement protecting your information will be in place.

Marketing: We may send you information about services or products that may be of interest to you. You may contact us at any time to stop receiving this information.

Appointment Reminders: We may contact you by text, phone, or email to remind you of upcoming appointments, follow-up visits, or lab work.

Others Involved in Your Care: We may disclose your PHI to family members or friends with your verbal agreement, or if you are given the opportunity to object and do not do so.

Research: We will not use your PHI for research without your specific written authorization.

Organ Donation: If you are an organ donor, we may release information to organ procurement organizations as necessary.

Public Health Risks: We may disclose your PHI to prevent or control disease, report adverse medication events, or prevent injury or death, to appropriate government or public health authorities including the FDA where required.

Health Oversight Activities: We may disclose PHI to health oversight agencies for audits, investigations, inspections, or licensing purposes required by state or federal agencies.

Required by Law: We will disclose your PHI when required by federal, state, or local law.

Workers' Compensation: We may disclose your PHI to workers' compensation programs or similar programs as required.

Lawsuits: We may disclose your PHI in response to a court order, administrative proceeding, or subpoena.

Law Enforcement: We may release PHI to law enforcement officials in response to a court order, subpoena, or warrant, subject to all applicable legal requirements.

We will not use or disclose your PHI for any purpose not identified in this policy without your specific written authorization. You may revoke that authorization at any time, though revocation will not affect disclosures already made while the authorization was in effect.

YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION

Access to Medical Records: You have the right to access and receive copies of your PHI used in making care decisions. Submit a written request to the contact listed below. A reasonable fee may apply for copying and processing.

Amendment: If you believe your PHI is incorrect or incomplete, you may submit a written request to amend it, including your reason for the amendment. We may deny the request with written explanation if we believe the information is accurate and complete.

Accounting of Disclosures: You have the right to receive a written list of instances in which we disclosed your PHI, except for disclosures related to treatment, payment, operations, or valid authorizations. Submit a written request to the contact below. A reasonable fee may apply.

Restriction Requests: You may submit a written request to limit how we use or disclose your PHI. We will honor reasonable requests except where disclosure is required by law.

Confidential Communication: You have the right to request that we contact you in a specific way or at a specific location, provided the request is reasonable and does not impede billing or payment collection.

Paper Copy: You may request a printed copy of this policy at any time by contacting us below.

Complaints: If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health and Human Services. We will provide the appropriate filing address upon request. We will not retaliate against you for filing a complaint.

CONTACT INFORMATION

Dr. Judith Foyabo, DNP, FNP-C
CEO, Ultra Healthcare Nursing Solutions, Inc.
1370 Valley Vista Dr. Ste 200
Diamond Bar, CA 91765
✉️ [email protected]
🌐 judithfoyabo.com